Information Technology (IT) Specialist

  • Job Tracking ID: 512714-662154
  • Job Location: Depew, NY
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: December 18, 2018
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP

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Job Description:

The Information Technology (IT) Specialist is responsible for aiding the Director of Information Technology with the daily duties of the Information Technology Department. This includes, but is not limited to, managing helpdesk tickets, assist staff with technology needs, provide training, and perform routine maintenance on any required technology equipment and software in the agency.


Reports directly to the IT Director.


  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Planning and undertaking scheduled maintenance upgrades.
  • Directing Staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Responding to IT breakdowns or malfunctions.
  • Investigating, diagnosing and solving computer software and hardware faults.
  • Repairing equipment and replacing parts.
  • Occasionally presenting training to new hire orientation group or individual employees.
  • Maintaining and using Active Director and MS Exchange Server.
  • Using Active Directory to manage user accounts and assets.
  • Minor SQL Database manipulation.
  • Establishing and maintaining user accounts, profiles, file sharing, access privileges and security.
  • Performing daily server backups/checks and file restores as needed.
  • Establishing and maintaining user e-mail accounts.
  • Providing e-mail training and software support.
  • Managing anti-spam and anti-virus servers.
  • Researching and troubleshooting e-mail problems.
  • Analyzing, troubleshooting and resolving telecommunication related problems.
  • Creating and/or modifying voicemail and call features.
  • Training staff on phone system.
  • Reviewing video security in case of an emergency.
  • Assisting with safety drills and safety committee when needed.
  • Installing telecommunications equipment and providing support for handsets, voicemail and new/emerging telecommunications-related technology.
  • Analyzing, troubleshooting and resolving database related problems.
  • Providing support for database issues and requested reports.
  • Inventorying telecommunications and computer equipment.
  • Research and recommend new purchases as needed.
  • Maintaining asset inventory for technology as well as tagging new purchases.
  • Adjusting asset inventory to reflect disposal or adjustments.
  • Helping to research and recommend new software solutions.
  • Updating skill set as technology changes and advances.


  • Communicate effectively in both oral and written form
  • Explain technical concepts in non-technical terms to staff
  • Current on technological changes and updates
  • Ability to learn new software and hardware packages
  • Ability to work independently and as a team member
  • Ability to adapt to changes in technology
  • Must possess a reasonable IT technical skill set
  • Interpersonal skills
  • Time management
  • Patience
  • Professionalism
  • Must be a self-starter/self-motivating
  • Capability to work under pressure
  • Enthusiasm to be continually learning

Experience and Skills:

  • Minimum: High school diploma.
  • Possession of a valid New York State Driver’s license in good standing and reliably insured vehicle.
  • Ability and willingness to travel on work assignments
  • Willingness to work additional hours during the week and/or weekend, if required.
  • Preferred: Continuing education in technology field and/or Bachelor’s degree or certifications in related field.

Job Benefits:

We offer an excellent benefits package including paid holidays, PTO, health and dental insurance, agency paid life and long term disability insurance, 401k & more!



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